Demand for temporary staffing in the healthcare industry continues to grow. Hospitals and clinics are relying more and more on temporary employees to fill short-term needs for nurses, pharmacists and technicians. Staffing firms are also providing back-office staff to help their customers with billing, record-keeping, claims processing and more. For staffing businesses that serve the healthcare field, risk management practices need to be a priority to keep costs under control. A risk management program begins with these practices:
1.Conduct comprehensive employee screening.
Many healthcare jobs expose employees to sensitive patient data, allow employees access to pharmaceuticals, or put employees in charge of patient health. If an employee does not have the right experience or qualifications for the job, or has an undiscovered personal history of red flags like convictions for illegal drug possession, a staffing firm may face significant liability and is sure to lose clients quickly.
Adopting a comprehensive screening program is especially crucial for firms that support the healthcare industry. Beyond verifying each employee’s professional competence, it’s vital that a business also have confidence that the employee is reliable and trustworthy.
2.Know the safety record at client sites.
Healthcare work confronts employees with a unique mix of workplace hazards. In addition to common risks like falls and strains, healthcare also exposes workers to dangerous chemicals, disease and stress. A staffing agency needs to understand the risk profile of its clients so it can price its risk into its services and find appropriate workers’ compensation insurance coverage. Knowing that a client hospital has a lousy safety record will allow the staffing firm to take steps to protect its employees.
3.Conduct routine training.
The unique risks faced by healthcare workers make specialized training essential. Better training not only protects the staffing business from avoidable injury claims, but it also makes its employees better at their work. Employees also need to be kept up to speed on the staffing firm’s legal obligations with respect to things like patient confidentiality and professional negligence. The cost of a good training program is trivial compared to the long-term harm that is likely to be done by an undertrained workforce.
Gunnin provides a complete range of risk management and workers’ compensation insurance brokerage services to businesses in the temporary staffing industry. Our team of specialists understands the unique challenges faced by staffing firms across all industries, including healthcare. Let us help your business improve its risk management and insurance outcomes. Call Gunnin today.